Privacy Policy DDWin

Welcome to the ddwin Privacy Policy page. This document clearly explains how ddwin ("we", "Platform") collects, uses, stores, and protects your personal information ("Member", "you") when you use our website, mobile app, and services.

We understand that personal data is sensitive and you deserve to know exactly what we do with it. This Privacy Policy is written in plain language so every DDWin member — regardless of technical background — can understand their rights and choices.

By registering or using the DDWin platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

DDWin collects the information necessary to provide a safe, seamless, and responsible service. Below are the categories of data we collect and the purpose of each:

We only collect data that is strictly necessary for the stated purposes. DDWin does not collect sensitive information such as biometric or medical data unless required by law.

Your personal data is used by DDWin solely for legitimate and responsible platform operations. We do not use your data for any unrelated purpose without prior notice and consent.

• Account management — Creates, verifies, and maintains your member account securely.
• Transaction processing — Processes deposits, withdrawals, and any financial transactions you carry out on the platform.
• Identity verification (KYC) — Ensures all members meet the age and eligibility requirements set by applicable laws.
• Fraud prevention — Detects and prevents any suspicious activity, fraud, or money laundering that may occur.
• Customer support — Resolves your inquiries, complaints, and technical issues more quickly and effectively.
• Legal compliance — Fulfils our reporting and compliance obligations to the relevant regulatory authorities.
• Service improvement — Analyses usage patterns in aggregate (not individually) to improve platform quality and user experience.
• Marketing communications — Sends relevant promotions, offers, and updates, subject to your communication preferences.

You may withdraw your consent to receive marketing communications at any time by contacting our customer support team or through your account settings.

DDWin does not sell or rent your personal data to any party. However, in the course of operating the platform, we may share certain information with the following categories of third parties on a lawful and limited basis:

• Payment providers — Transaction information required to process your deposits and withdrawals through secure payment channels.
• Technology service providers — Companies that help us operate the platform infrastructure, such as cloud service and cybersecurity providers, are bound by strict confidentiality agreements.
• Game providers — Account information required to access third-party games integrated within the DDWin platform.
• Regulatory authorities — We comply with any lawful requests from law enforcement agencies or qualified regulatory bodies.

Every third party working with ddwin is required to comply with the same stringent data protection standards and may only use your data for agreed purposes.

The security of your data is DDWin's top priority. We continuously invest in the latest security infrastructure to ensure your personal information is always protected against unauthorised access, loss, or misuse.

The security measures we practise include:

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Two-factor authentication (2FA) available to all member accounts to add an extra layer of protection.
• 24/7 Security Monitoring by our cybersecurity team to detect any threats or unusual activity.
• Strict internal access controls — Only authorised DDWin staff may access members' personal data, and only to the extent necessary for their duties.
• Regular security testing including penetration testing and security audits by independent third parties.
• Secure data backup to ensure service continuity and data recovery in the event of technical disruptions.

While we take all reasonable precautions, no security system in the world can be guaranteed 100% safe. You also play an important role by ensuring your account password is strong and not shared with anyone.

DDWin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies — Required for core platform functions such as login and navigation. These cookies cannot be disabled as they are essential to basic platform functionality.
• Performance Cookies — Helps us understand how members use the platform so we can continuously improve it. All data is collected anonymously.
• Functional cookies — Allows the platform to remember your preferences such as language and display settings.
• Marketing cookies — Used to display relevant promotions based on your interests. You may opt out at any time.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the DDWin platform.

Under Malaysia's Personal Data Protection Act and DDWin's policies, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the ddwin customer support team via live chat. We will process your request within 30 business days.

DDWin retains your personal data for as long as your account is active or as needed to provide services to you. Retention periods also depend on our legal obligations and operational requirements.

• Active account data is retained for the duration of your membership.
• Financial transaction records are retained for a minimum of seven (7) years as required under anti-money laundering laws.
• Customer support communication logs are retained for three (3) years for reference and dispute resolution purposes.
• Once an account is closed, personal data will be deleted or anonymised within the designated period, unless there is a legal requirement to retain it longer.

If you wish to delete your account and data, please contact our support team. We will process your request carefully and ensure any outstanding obligations are resolved beforehand.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how DDWin handles your personal data, we encourage you to contact us directly. Our team is available in both Malay and English, 24 hours a day, 7 days a week.

You can reach us via:

• Live chat — Available at the bottom corner of the DDWin website and app at all times.
• Email — Contact us at [email protected] for all privacy-related inquiries.

DDWin is committed to addressing all privacy inquiries seriously and within a reasonable timeframe. If you are dissatisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority.

This Privacy Policy may be updated from time to time to reflect changes in law, technology, or our business operations. Any material changes will be communicated to members via a platform notification or to their registered email address.